We are an independent family owned retailer of quality Schaeffer's Specialized Lubricants
Note: Customer is responsible to provide physical addresses for shipping. Not doing this may cause shipping delays.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All items purchased from Buy Schaeffer Oil are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. The carriers will notify us if packaging is insufficient or lost. We will provide replacement for these causes. In addition delivery dates are estimated. If ordering with an expected deadline or if item is time sensitive understand we will do our best but make no promises, therefore, cannot be held responsible for delays.
Please thoroughly inspect your merchandise upon receipt. If there are damages to report, it is your responsibility to contact us within 3 business days from the date of delivery (email). A photo of any damage will be required for claim purposes. If there is obvious damage to the packaging, please save it in case the carrier wishes to inspect. We will not replace damaged product at our expense after this 3-day period.
Choose "Insured Shipping" and pay a flat rate to insure package contents only and must show proof. Intended to insure contents getting damaged during transport that are renedered unusable for their intended purpose. With proper proof we will replace contents free of charge and will ship free of charge. This does not insure damaged packaging unless the packaging is part of the usfeful portion of the product; such as, the plastic packaging to send in an oil sampling kit.
Proof: Photos of contents must be provided within three days of delivery. Photos must be shown inside and out of original packaging along with notes stating the problem(s) and reason(s) why contents cannot be used for their intended purpose. Email photos and notes.
Before purchasing make certain you are ordering the correct item(s). On many oils or greases you are given choices. Choices for grease are numbered from lowest (thin) to highest (thick). Choices for oil are either for ISO number or SAE numbers. It is important you order the correct lubricant for each application according to manufactures specifications.
We value our customer relations and stand behind our service. Sometimes we error by sending the wrong products. On very rare occasions we send it out wrong twice in a row. On these occasions we will credit your money back and send you the right products on our dime. Not that you will want to use us again we do this because we do not want you to pay for extremely bad service.
All prices are in USD.