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Our Policies

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Buy Schaeffer Oil Because It's Wise

Last updated: Dec 21, 2014

Customer Service Policy For stores.BuySchaefferoil.com website by Buy1oils
 


The mission of stores.BuySchaefferoil.com website by Buy1oils is to make available quality synthetic oil for sale, biodegradable oil and All products, to provide up-to-date and accurate information, and to offer quality products to the community at large. In fulfilling this mission the stores.BuySchaefferoil.com website by Buy1oils strives to act as the most convenient point of access for quality products and information. In fulfilling its mission, the stores.BuySchaefferoil.com website by Buy1oils strives at all times to provide excellence in customer service. 

Excellence in customer service means that educated and knowledgeable staff are ready to assist patrons in finding the products they want and need so please call or email us if you have a technical question.  If we don't have an immediate answer we will research this for you (The TD Sheets are all available on each products detailed description). If you make the choice yourself you do at your own risk so if you have any doubts please contact us.  Excellence in customer service also means that the stores.BuySchaefferoil.com website by Buy1oils staff will try to offer products in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return. The following elements are emphasized in providing public service: 

stores.BuySchaefferoil.com website by Buy1oils
staff will treat every patron with equal respect and every request with equal importance. Courtesy and attention to the needs of our customers will be the key to all interactions. Staff will try to be flexible in meeting stores.BuySchaefferoil.com website by Buy1oils patrons' needs. Whenever possible, judgment calls will be made in the patrons' favor. Skilled Buy1oils staff will use their knowledge of products resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately. stores.BuySchaefferoil.com website by Buy1oils policies and procedures exist to make stores.BuySchaefferoil.com website by Buy1oils products available on an equitable basis. If anyone has a question about why Buy1oils has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor. The ultimate goal of stores.BuySchaefferoil.com website by Buy1oils service is to meet our patrons' expectations for service while fulfilling the stores.BuySchaefferoil.com website by Buy1oils mission. Any comments are welcome regarding how well those expectations are being met. 

 

ETHICS:

stores.BuySchaefferoil.com website by Buy1oils patrons deserve equal consideration and respect for their requests for our service. stores.BuySchaefferoil.com website by Buy1oils staff will seek to carry out the mission of the stores.BuySchaefferoil.com website by Buy1oils in a way that provides optimum service to all. Buy1oils staff recognize the confidentiality rights of its patrons. As a result, stores.BuySchaefferoil.com website by Buy1oils staff will not reveal the identity of people using its products to a third party nor will stores.BuySchaefferoil.com website by Buy1oils staff reveal the products used by another of its patrons unless it has permission. All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another employee for the purpose of answering the question. Staff members will respond to inquiries with the best factual information available. In particular, stores.BuySchaefferoil.com website by Buy1oils staff may direct patrons to sources of consumer information, and may recommend other products or services for the purpose of helping their customers. 

Note* Orders placed online or by phone that are placed on will call need to be picked up within 30 days of invoice date. Will call orders not picked up within 30 days will no longer be available and their will be no refund.

 

RISK OF LOSS

All items purchased from stores.BuySchaefferoil.com/ Buy1oils  are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. The carriers will notify us if packaging is insufficient. We will provide replacement in this cause. We have a great reputation so please feel safe.

 

RETURNS, REFUNDS AND TITLE

A complaint must be filed first by email.  Please wait for a reply and directions or remedy.  stores.BuySchaefferoil.com / Buy1oils does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, stores.BuySchaefferoil.com / Buy1oils does not take title to the refunded item.

 

PRODUCT DESCRIPTIONS

 

stores.BuySchaefferoil.com/ Buy1oils attempts to be as accurate as possible. However, stores.BuySchaefferoil.com / Buy1oils does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by stores.BuySchaefferoil.com / Buy1oils itself is not as described, your sole remedy is to return it in unused condition.  

 

Customer service Phone number is 1-360-445-3555 Fax 1-360-419-9812

Customer Service Hours are from 9:00 - 5:00 Monday through Friday Pacific Time.

We can be reached by email at customerservice@buyschaefferoil.com

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